TERMS & CONDITIONS

Ordering

We do not deliver outside of Europe. You can however order and arrange collection, or we can arrange collection on your behalf if you have an account with a transport company such as FedEx or DHL. To place an order please fill in the contact form and add the product code along with the quantity that you would like to purchase, and we will send you a quotation.

Exclusive Distributors

We have exclusive distributors in the countries listed below. For these countries you will be required to buy through these distributors. Please make your enquiry via our contact form, and the information will be sent directly to them:

Australia

Denmark

Norway

Spain

USA


Lead-Times

We cannot provide lead-times for countries where we have exclusive distributors; the distributor will be able to provide you with this information.

For countries where we do not have an exclusive distributor, all lead-times are listed on the product page and will be rechecked when more than one item is entered in to the quantity field, next to the Add to Basket button. All lead-times are rechecked once a customer proceeds to checkout. The lead-time will be shown next to each product on the summary table on the order page.


Returns

Original BTC, Davey Lighting and Beadlight products are all made to order and carry a 30% fee for returns. If customers wish to return an order, we request that we are notified within 28 days. Any items which have been personalised cannot be returned as they are deemed bespoke pieces.

Orders to be returned must be sent back in the same condition that they were received in and should not have been installed. They should be sent back to our Head Office address by a tracked/signed for courier service and must be well packed to ensure safe delivery. We are unable to accept items that are not returned in their original state.

In order to arrange a return, customers must fill in the form in the link below. This will be processed and we will respond within 48 hours. On confirmation customers will be emailed a label to stick on the box. Please note that returns will not be accepted unless they have registered in this way with the label stuck to the outside of the box.

Returns Form

Please note that customers are responsible for the costs of returning their products and to avoid any damage during transport, we advise that customers pack returns carefully.


Cancellation:

Customers have the right to cancel their order within 14 working days. If the order has already been processed it may not be possible to stop the order from being dispatched. If we can, we will stop the order from being sent. If it is too late and the order has already been dispatched, customers are required to return the product in the same condition that it was received in. The product condition must be checked before arranging for the item to be sent back. See returns information.

To cancel an order please telephone 01993 883383 to log this as quickly as possible. Customers will also be required to confirm their order cancellation in writing. Email: customerservice@originalbtc.com


Amendments and Corrections to orders placed:

If customers notice that an error has been made whilst placing an order, please telephone 01993 883383 immediately. We will endeavour to adjust any corrections to the order, before the order has been processed or dispatched.


Products

Due to the processes involved in finishing many of the Original BTC, Davey Lighting and Beadlight products, minor variations can occur and it is therefore not possible to return/exchange products if you decide the finish differs slightly to the photo on the website. Quality control procedures are in place to ensure all products sold are of a consistent, high quality finish. In the event the finish is significantly different from the image on the website, we will investigate and replace/exchange the product at our discretion.


Confidentiality:

We collect information from you when you purchase goods to enable us to process your order and to get in touch with you in the rare event of any problems. We shall not disclose this information to any third party.


Suitability:

No products that we sell are suitable for children under the age of five years old. Parents are advised that our products may contain small parts.


Extent of Liability:

All goods sold on this site are carefully checked and tested. Under no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.


Safety & Use

Please make sure instructions are read carefully before use or installation and that the correct bulb is used.


Copy Right:

All rights including copyright for this website and the products sold on it are owned by Original BTC Limited.


Governing Law:

This website, its content and any contract brought into being as a result of using this site are governed by and interpreted in accordance with English Law.